As one of the most densely populated states in the U.S., California residents rely heavily on efficient public transportation to get them where they need to go within the areas’ sprawling metropolises.
Keolis has been selected to manage many California public transit operations not because our transit headquarters are based in Los Angeles, but because we are always “Thinking Like A Passenger”. Our personal commitment to high quality customer service is represented over four major areas of expertise:
These four areas of expertise are important everywhere, but especially in highly populated communities like those Keolis contributes to in California.
A prime example of Keolis’ high level of quality customer service is in Orange County where Keolis operates Yellow Cab Co., the largest taxi provider in Southern California. In addition to serving the areas top tourist and retail accounts including the Disneyland Resort, John Wayne Airport and top hotel chains, the Keolis operation runs eight Dial-A-Ride accounts that service over 40 cities. The Yellow Cab fleet includes 60 dedicated wheelchair-accessible taxis and minivans that handle ACCESS’ overflow and supplemental wheelchair rides and longer, out of the way trips for ACCESS clients. Another 500 ACCESS calls are fulfilled daily using regular taxicabs, helping those passengers gain direct access to their community in ways that were not possible before this system. The result has not only been a positive experience for ACCESS passengers, but has also led the County to saving over $2 million on this service every year.
The entire Yellow Cab operation operates using proprietary dispatch systems developed by the Keolis team and a busy, 24-hour dispatch team who not only is required to know the rules, requirements and restrictions of each retail and Dial-A-Ride account, but operate at extremely high-levels of customer service.
The Keolis team in Fresno, CA has been recognized numerous times by both our customer and passengers alike for their apparent dedication to “Thinking Like A Passenger.” Everyone from the drivers to office support staff offers the kind of service whey would want to receive if they were a paratransit passenger themselves.
The Van Nuys, CA operation kicked-off Keolis’ RIDE (Respect and Include the Differences in Everyone) program, a mystery-rider experience that allows Keolis staff to discover what it is like to ride public transit as a wheelchair-bound passenger. Employees then use what they learned while participating in RIDE to better their own levels of customer service and satisfaction.
Anaheim – Paratransit and Taxi Operations
Fresno – Paratransit Operations
Van Nuys – Paratransit Operations
Pomona – Fixed Route Operations
Foothill Transit is working in partnership with the Los Angeles County Department of Public Health and our sister transit agencies in the region to respond quickly according to public health guidelines, which change daily.
The Puente Hills Mall Transit Center in Rowland Heights is now closed. This closure affects Lines 178, 185, 280, 281, 282, 285, 289, 482, and 493. During this closure, Lines 178, 289, and 482 will not serve their stops at Colima Rd and Albatross Rd. Click here to see a map of closed and alternate stops.For Line 493, please use the stops at Colima Rd and Albatross Rd. For all other lines, please use a stop on Albatross Rd across from the Marie Callender’s restaurant.
Effective immediately, all Foothill Transit Stores will be closed until further notice in response to COVID-19. Customers are encouraged to call 1-800-RIDE-INFO for all their transit-related needs. If you have purchased a pass that you now can’t use, we will refund the amount corresponding to the days remaining on the pass. Please call 800-RIDE-INFO (743-3463) or email firstname.lastname@example.org to get started. You will need to provide the 16-digit number on the back of your TAP card.
For more information, visit: foothilltransit.org
Van Nuys paratransit services are running a reduced number of vehicles with a reduced staff. Service may be delayed.
Lancaster paratransit services are running a reduced number of vehicles with a reduced staff. Service may be delayed.
Fresno paratransit services are running a reduced number of vehicles with a reduced staff. Service may be delayed.
Western Transit services are running a reduced number of vehicles with a reduced staff. Service may be delayed.
Yellow Cab services are running a reduced number of vehicles with a reduced staff. Service may be delayed.
For more information about these and other California operations, please contact email@example.com or 1-844-RIDE-KEOLIS.