Case Study

MBTA Commuter Rail

Keolis Commuter Services operates and maintains the Massachusetts Bay Transportation Authority’s commuter rail system, carrying more than 127,000 passengers daily throughout Greater Boston and Rhode Island.

The MBTA, also commonly known in Massachusetts as “The T,” is the fifth-largest rail system in the U.S. with 13 lines, 671 track miles, 134 stations, and 500 daily trains. By “Thinking Like A Passenger,” in a short amount of time Keolis has been able to improve customer service and on-time performance, while also increasing safety and cleanliness.

To learn more about the MBTA and Keolis, please visit the Keolis Commuter Services website.