OTP on Commuter Rail’s North Side highest since 2003

BOSTON, MA – May 20, 2016 – Keolis Commuter Services, which operates the Massachusetts Bay Transportation Authority (MBTA) commuter rail system, finished April 2016 with a 92.37 percent on-time performance rate for all lines, and a record 95.57 percent adjusted on-time performance, the best adjusted OTP since Keolis took over operations in July 2014. Adjusted on-time performance takes into account delay factors beyond Keolis’ control.

In addition, trains on the system’s North Side set a record in April with 95.30 percent on-time performance, the best April in 13 years.

The news comes just days before new MBTA Commuter Rail schedules go into effect for most lines. Keolis teams handed out 88,000 new paper schedules at North, South and Back Bay stations to remind passengers about the May 23 changes. Details about the new schedules can be found on-line at

As part of the schedule changes, the MBTA will also launch a new express train from Worcester to Boston that enables passengers to travel between Massachusetts’ first and second largest cities in less than an hour. Details about the Worcester and Boston “Heart to Hub” express trains can be found at

“This strong on-time performance reflects the hard work and commitment of our teams to ensure that our passengers get the high quality service they deserve and expect on the MBTA Commuter Rail,” said Keolis Commuter Services General Manager Gerald C. Francis.

About Keolis Commuter Services

Keolis Commuter Services, a unit of Keolis North America, operates and maintains the Massachusetts Bay Transportation Authority’s commuter rail system, carrying more than 127,000 passengers daily throughout Greater Boston. For more than a century, Keolis has been a global leader in managing passenger transportation systems throughout the world, transporting 3 billion passengers a year via trains, buses, shuttles and taxis, while providing fleet management and maintenance, logistics and routing services. Learn more about at


Leslie Aun
Keolis Commuter Services
1 703 517 4550