As one of the most densely populated states in the U.S., California residents rely heavily on efficient public transportation to get them where they need to go within the areas’ sprawling metropolises.
Keolis has been selected to manage many California public transit operations not because our transit headquarters are based in Los Angeles, but because we are always “Thinking Like A Passenger”. Our personal commitment to high quality customer service is represented over four major areas of expertise:
These four areas of expertise are important everywhere, but especially in highly populated communities like those Keolis contributes to in California.
A prime example of Keolis’ high level of quality customer service is in Orange County where Keolis operates Yellow Cab Co., the largest taxi provider in Southern California. In addition to serving the areas top tourist and retail accounts including the Disneyland Resort, John Wayne Airport and top hotel chains, the Keolis operation runs eight Dial-A-Ride accounts that service over 40 cities. The Yellow Cab fleet includes 60 dedicated wheelchair-accessible taxis and minivans that handle ACCESS’ overflow and supplemental wheelchair rides and longer, out of the way trips for ACCESS clients. Another 500 ACCESS calls are fulfilled daily using regular taxicabs, helping those passengers gain direct access to their community in ways that were not possible before this system. The result has not only been a positive experience for ACCESS passengers, but has also led the County to saving over $2 million on this service every year.
The entire Yellow Cab operation operates using proprietary dispatch systems developed by the Keolis team and a busy, 24-hour dispatch team who not only is required to know the rules, requirements and restrictions of each retail and Dial-A-Ride account, but operate at extremely high-levels of customer service.
The Keolis team in Fresno, CA has been recognized numerous times by both our customer and passengers alike for their apparent dedication to “Thinking Like A Passenger.” Everyone from the drivers to office support staff offers the kind of service whey would want to receive if they were a paratransit passenger themselves.
The Van Nuys, CA operation kicked-off Keolis’ RIDE (Respect and Include the Differences in Everyone) program, a mystery-rider experience that allows Keolis staff to discover what it is like to ride public transit as a wheelchair-bound passenger. Employees then use what they learned while participating in RIDE to better their own levels of customer service and satisfaction.
Anaheim – Paratransit and Taxi Operations
Fresno – Paratransit Operations
Van Nuys – Paratransit Operations
Pomona – Fixed Route Operations
For more information about these and other California operations, please contact firstname.lastname@example.org or 1-844-RIDE-KEOLIS.