Part of our commitment to “Thinking Like A Passenger” is improving the performance of the transit systems we operate.
Since taking over operations of the Virginia Railway Express, a commuter rail service connecting the Virginia suburbs to Washington DC, ridership has increased, customer satisfaction has risen sharply and on-time performance has continuously improved to record levels.
Keolis transit operations have seen similar performance improvements. Drivers and dispatch workers from a paratransit service in Fresno, California, receive passenger compliments daily on the improved performance of the system and the friendly staff and drivers that make mobility possible for them day in and day out.
Keolis also strives to improve performance by streamlining operations. As a result, our organization has helped public agencies save millions of dollars by evaluating and adjusting schedules and service routes, improving fare collection and by providing effective human resource management. As one example, Yellow Cab of Greater Orange County provides overflow ACCESS rides for the county they serve, the result being a savings of nearly $2 million for the county in addition to improving customer satisfaction numbers levels for the service there.